Returns & Exchanges

Returns & exchanges

If an item is not quite right, review the return window and product eligibility connected with your order. Items should generally be kept in their original condition and packaging until you are sure you want to keep them.

Items that may need special handling

Personalized, made-to-order, hygiene-sensitive, final-sale, or fragile items may follow different return conditions. Product-specific guidance takes precedence where stated.

Damaged or incorrect items

If something arrives damaged or differs from what was expected, keep the packaging and relevant order details available so the issue can be reviewed efficiently.